Cruise Operations Management
Cruise Operations Management is backordered and will ship as soon as it is back in stock.
Couldn't load pickup availability
Genuine Products Guarantee
Genuine Products Guarantee
We guarantee 100% genuine products, and if proven otherwise, we will compensate you with 10 times the product's cost.
Delivery and Shipping
Delivery and Shipping
Products are generally ready for dispatch within 1 day and typically reach you in 3 to 5 days.
Cruise Operations Management
Book Details
• Book Name: Cruise Operations Management: Hospitality Perspectives
• Format: Paperback
• Language: English
• ISBN-13: 9780367475260
• Writer: Gibson
• Book Edition: Second Edition
• Publisher: [Not Provided]
• Pages: 328
• Size: 9.2 x 6.2 x 0.4 inches
• Binding: Paperback
• Subject/Category: Hospitality Management / Cruise Industry
About the Book
Cruise Operations Management: Hospitality Perspectives offers a comprehensive and contextualized overview of hospitality services specific to the cruise industry. This second edition reflects important industry developments since the first edition and includes revised chapters on contemporary cruise operations, cruise geography, itinerary planning, health, safety and security, and maritime legislation.
A new chapter on cruise management resources has been added, aimed at benefiting research students. The book presents a variety of case studies, developed through first-hand research with international cruise companies, providing real-world insights into roles and responsibilities on cruise ships, customer service systems, passenger profiles, and managing onboard food and drink operations.
Each case study is followed by discussion questions to illuminate issues and stimulate critical thinking. The book’s structure allows readers to build cumulative knowledge for in-depth understanding of managerial practices aboard cruise ships or to use specific material and case studies within broader hospitality or tourism education contexts.
