Total Quality Service in Healthcare

Book Details:

• Author: Usha Manjunath

• Publisher: Rawat Publications

• Language: English

• Edition: 2012

• ISBN: 9788131604694

• Pages: 288

• Cover: Hardcover

• Dimensions: 8.7 x 5.7 x 0.9 inches

About the Book

Quality Management in Healthcare: Emerging Issues and Practices in India offers a comprehensive exploration of quality-centric practices in one of the fastest-growing service industries worldwide — healthcare. The book navigates the evolution of quality from traditional assurance mechanisms to the implementation of Total Quality Management (TQM) frameworks, especially within Indian hospitals and healthcare systems.

Beginning with an insightful overview of quality management concepts in healthcare organizations, the book covers vital themes such as quality assurance tools, ISO standards, audit methodologies, and quality award benchmarks. It also highlights key developments like NABH (National Accreditation Board for Hospitals & Healthcare Providers) accreditation and its transformative effect on hospital operations in India.

Further chapters dive into research on quality dimensions in healthcare, culminating in the proposal of an integrative framework for total service quality management tailored to Indian hospitals. An extensive analysis of Indian hospital quality research provides both theoretical insights and practical frameworks for healthcare professionals, administrators, and scholars.

About the Author

Usha Manjunath is an Associate Professor and Chairperson-Academics at the Institute of Health Management Research, Bangalore. With a unique background spanning allied health, entrepreneurship, and healthcare management, her academic interests include healthcare service quality, marketing, public-private healthcare systems, HRM, and organizational behavior. A seasoned researcher and speaker, she has contributed significantly to national and international conferences and is a peer reviewer for several academic journals and publications.