Total Quality Management and Operational Excellence: Text with Cases

Book Details

• Author: John S. Oakland

• Brand: Routledge

• Edition: 4

• Binding: Paperback

• ISBN: 9780415635509

• Number of Pages: 500

• Package Dimensions: 9.5 x 7.4 x 1.0 inches

• Languages: English

About the Book

Total Quality Management and Operational Excellence: Text with Cases (Fourth Edition) by John S. Oakland is an updated and comprehensive guide to understanding Total Quality Management (TQM) in the modern business landscape. With an emphasis on practical application, this book remains one of the definitive texts on the subject.

Since its first edition in 1989, the concept of "Quality" in business performance has seen an explosion of frameworks, including Baldrige, EFQM, Lean, Six Sigma, and ISO 9001. Oakland’s TQM model, a precursor to these frameworks, is updated in this edition to offer a holistic and integrated approach to performance improvement. The model helps businesses achieve operational excellence by focusing on three key areas: accelerating change, reducing cost, and protecting reputation.

This edition includes numerous updates, including ten case studies—eight of which are new—that highlight real-life applications of TQM in various sectors. The revised model also incorporates modern advancements in quality management, making it an essential tool for students, educators, and professionals seeking to gain a competitive advantage through quality management.

The book is written in Oakland’s signature practical, jargon-free style, which makes it accessible and easy to understand for readers with various levels of experience. It’s perfect for students studying for professional qualifications in business management, science, and engineering, and offers invaluable insights into how TQM can be applied across different industries.

The book also includes online teaching aids, making it an even more powerful resource for educators. Whether you’re a novice or a TQM champion, this edition offers everything you need to understand and apply Total Quality Management effectively.