Raving Fans

Author: Blanchard, Kenneth

Brand: Harper

Edition: New edition

Binding: unknown_binding

Number Of Pages: 160

Release Date: 01-09-2011

Part Number: 2541203

Details: With a new foreword by Ken BlanchardA straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager.Raving Fans, in a nutshell, is the advice given to a new Area Manager on his first day – in an extraordinary business book that will help everyone, in every kind of organisation or business, deliver stunning customer service and achieve miraculous bottom-line results.Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature – not just a passing fad.Business is in the midst of a service crisis that has left millions of disillusioned customers in its wake. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace – and turn their customers into raving, spending fans.

EAN: 9780006530695

Package Dimensions: 7.7 x 5.0 x 0.7 inches

Languages: English