Improving Quality in Outpatient Services

Book Details

• Publisher: CRC Press

• Author: Noreen Davis

• Language: English

• Edition: 1

• ISBN: 9781439850602

• Pages: 300

• Cover: Hardcover

• Dimensions: 9.1 x 6.3 x 0.9 inches

About the Book

Improving Quality in Outpatient Services is an essential resource for professionals involved in ambulatory patient care. Offering time-tested guidance, this book provides the tools needed to build and sustain a world-class outpatient program. Through a comprehensive overview of current opportunities, national quality programs, and challenges, Noreen Davis outlines the critical policies, procedures, and strategies necessary for creating a successful and efficient outpatient service.

The book dives deep into the governance, medical staff, and quality structures that underpin a safe and well-functioning outpatient program. With practical applications, real-world stories, and examples, it presents strategies to improve infection control, medication management, risk prevention, and the elimination of medication errors.

Key highlights include:

• Detailed instructions for establishing mandatory policies and procedures

• Practice drills that simulate real-world scenarios

• A guide to creating a report card to assess quality at all levels

• A sample curriculum for OSHA and other regulatory agencies’ courseware

• Expert advice on documentation and human resources factors

• Extensive resources and appendices, including medical record review tools and state-specific information on outpatient program resources

This comprehensive guide not only empowers healthcare professionals with the knowledge to enhance quality but also demonstrates how to involve patients in decision-making processes. Whether you’re managing an outpatient facility or working towards certification, this book equips you with a proven system for evaluating and improving quality at every level of your organization.